Frequently asked questions (FAQ)

Can I return/refund it?

Please be sure to contact us within 7 days of delivery of the product.
Please note that we cannot accept returns or exchanges without contacting us.If you receive a return or exchange, please return it within 10 days from the delivery date.(Please note that if 10 days have passed and we have not received your return, we will not be able to accept your return.))
If the size does not match or it is different from the image, it will be returned or exchanged at the customer's convenience.

[About refunds]
The refund amount will be the product price excluding shipping charges.
If you have not paid the shipping cost when shipping the product, it may be deducted from the refunded product price.
・Refunds to customers who paid by credit card will be processed by re-charging or canceling the bill.
(Depending on the card company's closing date and card processing date/time, the change may be made in the following month)
・Refunds to customers who paid in cash will be made by transfer to the designated account. I'll have it
(The transfer fee will be borne by the customer and will be deducted from the refund amount)

If the image or size of the product I received is different, can I return it?

Please be sure to contact us within 7 days of receiving the product.
Please note that we cannot accept returns or exchanges without contacting us.If you receive a return or exchange, please return it within 10 days from the delivery date.(Please note that if 10 days have passed and we have not received your return, we will not be able to accept your return.))
If the size does not match or it is different from the image, it will be returned or exchanged at the customer's convenience.
[Case where we cannot accept exchanges or returns]
・Products that have been delivered for more than 7 days
・Products with missing tags, bottom tags, boxes, etc.
・Products that have already been returned Items that have been used or washed
・Products that have been damaged, stained, or smelly by the customer
・Products that are missing accessories at the time of delivery
・We provide hemming services. Received product

[About exchange]
Please contact us by email for consultation.(mencyservice@gmail.com / LINE ID: mencyofficial)
Items that can be exchanged are basically exchanges of the same size and color.
(If contacting us by email, please write "Exchange" in the subject line.)
Customer will be responsible for return shipping charges.Once we receive the product, we will send you a replacement product.In the case of an exchange due to the customer's convenience, we may send the item by cash on delivery.If the product is not returned or the condition of the product deteriorates due to an accident during return shipping, we may not be able to accept a return.

[About returns]
Please email us the item and reason you would like to return it.(If contacting us by email, please write "Return" in the subject line.)
Customer will be responsible for return shipping charges.If the product is not returned or the condition of the product deteriorates due to an accident during return shipping, we may not be able to accept a return.

I want to know the shipping cost

Sagawa Express shipping (nationwide flat rate): Standard delivery 490 yen (tax included)
*Okinawa and some remote islands are not applicable.Okinawa/Hokkaido/Kagoshima is 1,500 yen (tax included)
Delivery company: Sagawa Express
Will be shipped within 5 business days after payment is confirmed
Shipping fee will be charged for each order.Please note that we cannot ship items ordered separately.*Arrival within 3-7 days (excluding weekends and holidays)

I made a mistake in my order

In principle, general sales can be canceled within 24 hours of placing the order. To cancel your order, please contact mencyservice@gmail.com However, even within the cancellation period, we may not be able to accept cancellations once preparations have been made for shipping.

Is it safe to use my credit card on websites?

Don't worry: it's safe to order on our websiteWe use industry standard encryption technology when transmitting and receiving customer data exchanged with our site servers.Your credit card details will not be revealed When you enter your credit card and personal information at our online store during checkout, we use secure socket layer technology (SSL) to securely pass your information.Please feel free to choose your favorite products on our website

What is a pre-order item?

We sell limited quantity items that can only be ordered at Mency's official online shop, pre-order items, special collaboration items, etc. as pre-order items.
It is a system that allows you to reliably purchase products at the timing of arrival.

*Payment method can be selected as "Credit" or "Cash on Delivery" when ordering.
*Reservation products may be subject to change in delivery time, product specifications, price, etc., or may be discontinued.
*Product images are samples, so specifications and processing may differ slightly from the actual product.
*Please consider the item size as a guide only.
*Some reserved items may be sold at stores.
*Pre-ordering on our website is a "guaranteed purchase system"Delivery may be delayed from the start of sales.

 

About payment methods

Credit cards VISA/MasterCard/AMERIXAN EXPRESS/JCB/Discover /UnionPay/ApplePay can be used.

PayPal Varies depending on the closing date and contract details of the credit card registered with PayPal.Please check with your credit card company or PayPal Inc.

Cash on delivery (Japan Only) Payment method: Only cash is accepted.*We cannot accept requests by customers to specify a delivery company.
*If the amount exceeds 20,000 yen, payment will be made by credit card or Paypal.

※Shipping to USA, South Korea, HongKong and other countries are not supported by Cash on Delivery.